General Terms and Conditions

Last Updated: 10/10/2020

1. Contractual Relation

MoveET OFFERS ITS SERVICES UNDER THE FOLLOWING TERMS AND CONDITIONS (THE ‘AGREEMENT’) THAT CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU (THIS REFERS TO THE CUSTOMER USING/BOOKING A DELIVERY SERVICE VIA ONE OF OUR PLATFORMS)  AND MoveET PLC, ITS SUBSIDIARIES, REPRESENTATIVES, AND AFFILIATES (COLLECTIVELY THE ‘COMPANY’, WE, US OR OUR). 

YOU SHOULD READ THESE TERMS AND CONDITIONS CAREFULLY AND USE OUR PLATFORMS AND SERVICES ONLY IF YOU AGREE AND CONSENT TO THE AGREEMENT. BY USING OUR WEBSITE, SOFTWARE, APPLICATIONS, CALL CENTERS, OR ANY OTHER OF OUR APPLICATION (THE ‘PLATFORM’) YOU EXPRESSLY ACKNOWLEDGE THAT YOU UNDERSTAND THIS AGREEMENT AND ACCEPT ALL OF ITS TERMS JUST AS IF YOU HAD SIGNED THEM. 

In addition to the Customer/User, this Agreement shall also govern drivers registered with the Company to provide delivery services via the MoveET Platform as a third-party service provider.

2. Use of the MoveET Platform and Delivery Service 

MoveEt delivery platforms allow the user to create an account, make order, track order, get fare estimate, and receive OTP confirmation code for the services the user is getting.

3. User Eligibility 

The MoveET Platform may only be used by individuals who have the capacity and authority to enter into this Agreement, are fully able and competent to satisfy the terms, conditions, and obligations herein. 

The Delivery Service/MoveET Platform is only available for use by persons above the age of 18. However, minors can access the delivery service and MoveET platform through their guardians or legally authorized tutors. 

4. Charges, Fees, and Refund Policy

You understand that use of the Services may result in charges to you for the services or goods you receive (“Charges”).  Movet takes 10% commission from each service provided by the service provided and the service provider.

All of the above charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the MoveET Platform, any disruption to the MoveET Platform, or any other reason whatsoever.

You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property results from use of the Delivery Services in excess of normal “wear and tear” damages and necessary cleaning. In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by the Company in the Company’s reasonable discretion, the Company reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using your payment method designated in your Account, if any. Such amounts will be transferred by the Company to the applicable Third Party Provider and are non-refundable.

5. Your Obligations

By using the MoveET or while using the Delivery Services, you have the obligation to:

6. Provide true, accurate, and complete information about yourself or the request/order/instructions required of the delivery service;
7. Ensure that the goods to be delivered is lawful;
8. Take all reasonable measures to ensure the proper use of MoveET Platforms;
9. Not permit any person other than a duly authorized party to use its profile accounts.
10. Comply with and act in accordance with any law. 
11. Treat the drivers assigned to you via MoveET Platform with respect and not to cause damage to their vehicles;
12. Not carry any weapons in using our services;
13. Not Interfere with or disrupt the MoveET Platform or the services or networks connected to the MoveET Platform;
14. Not “frame” or “mirror” any part of the MoveET Platform, without our prior written authorization;
15. Not transfer or sell access to any portion of the MoveET Platform including but not limited to user account, password, and identification;    
16. Non-discriminate against nor harass any of our employees’ or assigned drivers on the basis of race, national origin, ethnicity, religion, gender, physical or mental disability, medical conditions, marital status, or age; and
17. Other obligations are enshrined under this Agreement.
18. Prohibited Uses

Except as specifically permitted herein, without the prior written consent of the Company you agree not to: (i) use, modify, incorporate into or with other software, or create a derivative work of any part of the Application; and (ii) sell, license (or sub-license), lease, assign, transfer, pledge, or share your rights under this agreement with or to anyone else; (iii) copy, distribute or reproduce the application for the benefit of third parties; (iv) disclose the results of any benchmarking of the application, or use such results for your own competing software development activities; and/or (v) modify, disassemble, decompile, reverse engineer, revise or enhance the software or attempt to discover the software’s source code.

7. User-Provided Content

You may, in the Company’s sole discretion, be allowed from time to time to submit, upload, publish or otherwise make available the Company through the MoveET Platform textual, audio, and or visual content and information, including but not limited to commentary and feedbacks related to the Delivery Service, requests and submission of entries for competitions and promotions. 

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents, and releases necessary to grant The Company the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor The Company’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree not to provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by The Company in its sole discretion, whether or not such material may be protected by law. The Company may, but shall not be obligated to, review, monitor, or remove User Content, at The Company’s sole discretion and at any time and for any reason, without notice to you.

Please read our privacy policy that forms an integral part of this Agreement on our privacy policy page.

8. Communications

By entering into this Agreement or using the MoveET Platform, you agree to receive communications from us, including via email, text message, and calls. You agree that text, calls, or prerecorded messages may be generated by automatic telephone dialing systems.

9. Intellectual Property

All intellectual property rights in the MoveET Platform are owned by MoveET PLC absolutely and in their entirety. These rights include database rights, copyright, design rights, trademarks, and other similar rights. All other trademarks, logos, service marks, company or product names set forth in the MoveET Platform are the property of their respective owners. 

You are obliged to respect our intellectual property rights and take all necessary steps to prevent the infringement of this right by you, your affiliates, employees, partners, and representatives.

10. Reservations

In addition to the reservations stipulated in other parts of this Agreement, the Company reserves its right to:-

11. Alter any of its account numbers or security code number assigned to the User.
12. Alter the Schedules attached to this Agreement and the contents stipulated under the general terms and conditions, as well as policies published on its website. 
13. Modify the rules or instructions concerning the use of any part of the Delivery Service and Authorized MoveET Platform from time to time and notify the Driver accordingly.
14. Temporarily suspend the Authorized MoveET Platform, wholly or in part, in the interest of security or quality of the platform, or in the event of communication failure.

11. Disclaimers

The following disclaimers are made on behalf of us, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, and agents.

The MoveET Platform is provided on an “as is” and “as available” basis and without any warranty or condition, express, implied, or statutory. We do not guarantee and do not promise any specific results from the use of the MoveET Platform, including the ability to provide or receive a delivery service at any given location or time. 

We do not warrant that your use of the MoveET Platform will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error-free, or will meet your requirements, that the MoveET Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the MoveET Platform. 

We do not warrant the reliability, timeliness, suitability, availability, and/or quality of the delivery services provided by the drivers registered with us. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

You are responsible for the use of your User account and the Company expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.

12. Indemnity

Unless otherwise expressly provided in another agreement, you will defend, indemnify, and hold us including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the MoveET Platform: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, Drivers, motorists, and pedestrians, as a result of your own interaction with such third party; and/or (3) any allegation that any materials that you submit to us or transmit through the MoveET Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party. 

13. Liability

By using the MoveET Platform, you expressly waive and release the Company from any and all liability, claims, or damages arising from or in any way related to the driver or any other third party. The company will not be a party to disputes, negotiations of disputes between you and such driver, or any other third party. We cannot and will not play any role in managing payments between you and the drivers or any other third party. 

14. Termination

The Company may notify, suspend or terminate, temporarily or permanently, the account of a User at any time and take appropriate legal action if: (i) the User violates any of the representations, warranties, and obligations contained in these Terms Use or any policies and rules adjacent to it, (ii) the User fraudulent practice or fraudulent acts, or (iii) we understand, in our sole discretion, that the activities and attitudes of the User have caused or may cause some damage to third parties or the Company. The User shall not be entitled to any damages or compensation for the cancellation or suspension of your account on the software.

The Company may in its sole discretion, for any reason or no reason and at any time alter and/or discontinue providing its services, with or without notice. The Company shall not be liable for any damage or loss caused by such an alteration/ termination of the MoveET Platform and delivery services.

Unless otherwise expressly provided in another agreement, you are under no obligation to use the MoveET Platform and may simply choose to stop using it at any time.

12. Maintenance and Support

The Company has no obligation to provide support, maintenance, upgrades, modifications, or new releases under this agreement. However, the Company may from time to time issue upgraded versions of the application, and may automatically electronically upgrade the version of the application that you are using on your mobile phone or on your computer. You consent to such automatic upgrading and agree that the terms of this agreement will apply to all such upgrades.

13. Assignment

This agreement may not be assigned by you without the prior written approval of the company but may be assigned without your consent by the company to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. 

15. Severalty 

The invalidity of any provision of this Agreement shall not affect the validity of any other provision, and the remaining provisions shall remain in force and effect.

16. Amendment to the Agreement

We may amend these terms from time to time as we are constantly looking for ways to improve and expand our services. The amended terms and conditions shall be effective upon posting. Any use after the amendment constitutes acceptance of the new terms. The updated Terms and Conditions are always available here at https://move.et/?page_id=3&preview=true